Frequently Asked Questions (FAQs)
1. Do you deliver all over Pakistan?
Yes, we deliver across Pakistan through reliable courier services.
2. What are your delivery charges?
Shipping charges are Rs. 100 per kg for all standard orders.
3. What about heavy or bulk orders?
For bulky or heavy items, we use bilty service. Delivery charges depend on weight and location and will be shared before order confirmation.
4. How long does delivery take?
- Major Cities: 2–4 working days
- Other Areas: 3–6 working days
Delivery time may vary depending on location and courier conditions.
5. Do you offer free shipping?
No, we do not offer free shipping.
6. What payment method do you use?
We only accept advance payment.
After you place your order:
- You will be contacted by our team
OR - You can contact us directly for payment details
Your order will be processed after payment confirmation.
7. Can I return or exchange a product?
We do not offer general returns or exchanges.
Returns are only accepted if:
- Wrong item delivered
- Missing item
- Product damaged due to our mistake
8. How can I report an issue with my order?
You must contact us within 48 hours of delivery with your order details and pictures of the issue.
9. Do you guarantee seed germination or plant growth?
No, we do not guarantee results.
However, we provide complete guidance on:
- How to use products
- When to use them
- Best practices for better results
10. Do you provide guidance or support?
Yes, absolutely.
We are farmers and can guide you on:
- Seed selection
- Plant care
- Fertilizer usage
- Pest control
11. How can I contact you?
You can contact us anytime:
📞 0323-7299060
📧 kitchengardening.pk@gmail.com
12. Can I cancel my order?
Orders cannot be canceled once they are confirmed and processed after payment.
13. What if I enter the wrong address?
Please ensure your address is correct while placing the order. We are not responsible for delays due to incorrect information.
14. Are your products tested?
Yes, our products are selected based on real farming experience and tested for Pakistan’s climate.
15. Why should I buy from you?
Because we are not just sellers — we are farmers. We provide real experience, tested products, and proper guidance.
16. Can beginners do kitchen gardening with your products?
Yes, our products are suitable for both beginners and experienced growers.
17. Can I get help before placing an order?
Yes, we highly recommend contacting us before ordering for better product selection and results.
18. Do you deliver on weekends?
Delivery depends on courier services and is usually done on working days.
19. Where can I see your updates and tips?
You can follow us on our social media platforms for gardening tips, updates, and customer experiences.
20. What makes you different from others?
We are real farmers, not just resellers. We understand crops, soil, and conditions in Pakistan and guide you for better results.